This web site is owned and operated by World Animal Protection Shop who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the Contact page or use the details below.
Our Contact details:
World Animal Protection Shop Woodview Road Paignton
Otter House Ltd. (company no. 2655839) produces this catalogue, which includes the products of Otter House and World Animal Protection (company no. 04029540 and Charity Commission no. 1081849). This is a highly cost effective and successful way of raising funds for animals in need of our protection. Otter House and World Animal Protection have a long standing relationship and have worked together for eight years.
World Animal Protection receives 100% of the sales price of the Really Wild Gifts.
All other products are supplied by Otter House. From the sale of these products World Animal Protection expects to receive approximately £1,500 based on last year's sales.
Making A Purchase
Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. If you are shopping from outside the UK your credit card company will convert the transaction into your own currency.
We accept Visa, Visa Debit, Mastercard, Solo, Maestro and Visa Electron . We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet. Please be aware that we do not recommend sending your credit/debit card information by email for security purposes.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Cancelling an Order:
World Animal Protection Shop strives to process your order immediately after Checkout so you can receive your goods as soon as possible. Once you have hit the Purchase button at Checkout we begin to process your order. If you decide after Checkout that you would like to cancel your order please call 0844 324 8556 or email email@example.com. If you call or email within 24 hours your credit card will be credited for the entire purchase price and the cost of standard postage as long as you refuse delivery and "Return to Sender" when the order arrives. If you do not call within 24 hours to cancel, unfortunately we will not be able to refund your postage charges.
Shipping And Handling
Q) What are the shipping and handling costs and where do you deliver to? A) World Animal Protection Shop charges just £4.95 per order to post anywhere in the United Kingdom. We also offer an Express Delivery Service to UK mainland addresses. If just virtual gifts are ordered the £4.95 postage charge will not apply (UK deliveries only).
World Animal Protection Shop welcomes orders to European addresses. Postage, packing, handling and administration costs are as follows per order:
Europe Zone 1: Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain £19.50
Europe Zone 2: Austria, Czech Rep., Finland, Gibraltar, Greece, Malta, Norway, Poland, Sweden, Switzerland £29.50
We regret that due to the increasing costs of international despatch, we cannot deliver to countries other than those listed above. Delivery to overseas addresses may take longer than 21 days. Payment should be by credit/debit card or by £ sterling cheque.
Q) How long will my order take to arrive? A) Your order will be processed upon receipt and should be delivered within 7 working days if items are in stock (addresses outside of the UK mainland will take longer). Please allow enough time for any onward postage of cards and gifts and order early to avoid disappointment.
Larger sized parcels are sent via the courier DPD or Parcel Force and if a mobile number is provided you will be advised via text message of the anticipated delivery date.
Q) When do I need to order by to get my goods in time for Christmas? A) We usually deliver within 7 working days but orders can take longer at busy times. All orders received by noon on the 16th December 2018, excluding personalised items, should be received by Christmas Eve subject to stock availability.
Q) Do you offer next day delivery? A) World Animal Protection Shop are delighted to offer an Express Delivery Service.
The cost of Express Delivery is £8.95 for any size of order and can be selected during checkout. This service is only available for UK mainland addresses, excluding Scottish Highlands. Please place your order before 12 noon from Monday to Thursday and we will despatch your parcel promptly for next day delivery.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
World Animal Protection Shop Woodview Road Paignton United Kingdom TQ4 7SR
Who are we? World Animal Protection Shop is a trading name of Otter House Ltd (Company Number: 2655839) who operate this website on behalf of World Animal Protection Ltd. Otter House Ltd is the Data Processor for this website and are registered with the Data Protection register under Registration Number Z6136350. World Animal Protection is the Data Controller for this website and are registered with the Data Protection register under Registration Number Z3031456.
When you visit our website, we track each browsing session and the various products you have visited. We do this for several reasons including gaining feedback on our products and services, as well as being able to provide a better service to you by recommending products and services we think you will like. We use this data to tailor our emails to you and make use of it through our other marketing channels if you have subscribed to our email list or any of those other channels.
We do not store or hold any credit or debit card information. All payments go through our payment providers (Sage Pay and PayPal) securely using encryption.
We store your device type and IP address in our system logs for fraud protection reasons and to help identify any intrusions or Denial of Service attacks on our website. We do not use your IP address for any other reason and all logs are stored securely on our servers. These logs are deleted periodically.
Our website servers are hosted in Germany.
Who do we share your data with? For us to function as a business and provide you with the best possible customer service and experience, we work with a few other third parties. We also share some of your data with our customer support team and other staff members as required so they can support you in case of a problem with a purchase or product or to help fulfil our contract with you (for instance a warehouse picker/packer). We only share your data with third party companies to fulfil our services to you. We will never sell your data to any other company or third party.
We use a variety of other third-party companies who provide professional services to us and help us run our business. These companies help us with things like merchandising our site and internal search results of our website, marketing agencies, email service providers, advertising partners and other software partners (for example postcode lookup). We may use companies whose services are either based in the EEA (European Economic Area) or are located outside of the EEA but are under an equivalent and approved privacy scheme by the EU (for example the EU-US privacy shield see here for more information: https://www.privacyshield.gov/welcome).
Our current Data Processors are: Google Analytics: Our website like many others uses GA to track information about number of users, pages visited, length of browse time. We use this information to improve our sites and services.
Clientbase Fulfilment Ltd: Clientbase Fulfilment Ltd fulfil your order and then remove the order information after suppling the order details to World Animal Protection. Clientbase Fulfilment Ltd is a Data Processor for this website and are registered with the Data Protection register under Registration Number Z6136350.
Your Rights Under the General Data Protection Regulations (GDPR) you have several new rights in relation to the data we store and hold about you:
- The right to see what information we have via a subject access request: please contact the Data Controller: by phoning 0800 316 9966, email firstname.lastname@example.org or write to Data Protection Coordinator, World Animal Protection, 5th Floor, 222 Gray's Inn Road, London WC1X 8HB.
Marketing If you do not wish to receive our marketing anymore, you can stop receiving marketing messages from us through
- Previous marketing emails we have sent you by clicking the unsubscribe link - By contacting our customer services team
Data Retention We keep order information for our own records and legal reasons for a limited amount of time. However, we will not keep this information longer than is necessary. If you do ask for your data to be erased, we may not be able to remove all of it due to ensuring we uphold our responsibilities to legal or regulatory requirements, fraud and abuse or to enforce our terms and conditions.
How to contact us We always want to hear from our customers (especially if you feel we've let you down or could do better).
- Have any questions or feedback about this notice - Would like us to stop using your information - Want to exercise any of your rights as set out above, or have a complaint
Please don't hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.
You can contact the World Animal Protection privacy team by phoning 0800 316 9966, email email@example.com or write to Data Protection Coordinator, World Animal Protection, 5th Floor, 222 Gray's Inn Road, London WC1X 8HB.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.